Website Guidewire
P&C Insurance Software & Technology
Company: Guidewire
Location: Fully Remote in the United States or Canada
Employment Type: Full Time
Department: Enterprise Readiness & Acceleration
Position: Senior Program Owner, GTM Capabilities
Job Description
This role is ideal for someone who can turn business needs into clear, useful learning programs. You will support teams across Customer Success, Sales, Alliances, and Services. You will also own the Sales and Adoption methodology for field teams. The work you do will shape how teams learn, grow, and perform inside Guidewire.
Your mission is simple. Build learning experiences that help teams work better and faster. Create structured onboarding, clear competency paths, and training programs that support real business goals. This role offers the chance to lead enterprise-wide programs that make a measurable difference.
Below is a detailed breakdown of responsibilities, requirements, and what to expect.
About the Role
You will be the owner of key learning and enablement programs. These include role onboarding, training plans, methodology rollouts, and skills development across several personas. You will make sure that every new hire or newly assigned team member becomes proficient within their first six months.
The Enterprise Readiness Team plays an important role in the organization. It supports customers, partners, and internal employees by aligning communication, training, and learning experiences. Your contribution will help strengthen this strategy.
You will also manage the Sales and Adoption methodology. This includes the Challenger model or any similar framework chosen for the field organization. You will ensure that methodology training fits into new hire onboarding and ongoing learning for all field roles.
This role requires someone who can take ownership, make decisions based on data, and work closely with cross-functional partners.
Key Responsibilities
Onboarding Programs
You will lead the onboarding program for Customer Success roles. This includes Customer Success Managers, Client Partners, Operational roles, and Alliances. Your goal is to make sure all programs are simple, effective, and aligned with real job demands.
You will design and maintain self-study curricula for each role. You will track progress and measure readiness at the six-month mark. This helps ensure each employee becomes productive within a reasonable time.
Program Maintenance
Learning programs must stay updated. You will review them regularly and refresh training content based on new business needs. New content must be loaded into the learning management system. Changes must also be shared with leaders and program owners so everyone stays aligned.
Course Enrollment and Coordination
You will make sure your new hires are enrolled in the correct onboarding or certification programs. You will also collect feedback and use it to improve future program cycles.
Sales & Adoption Methodology Ownership
You will manage training for the Sales and Adoption methodology. This applies to all field teams, including Sales, Customer Success, Alliances, and Services. You will run learning events, recertification cycles, and skill assessments.
Role-Based Skill Development
Sometimes teams need custom training. You will create ad-hoc role-based or function-based programs to help boost skills where needed. You will partner closely with the Sales and Adoption Business Partner to keep everything consistent.
Readiness Project Management
You will handle project planning, needs assessment, content creation, and stakeholder reviews. You will also select the best format for each program: live training, virtual sessions, self-serve options, or tool guides.
All programs must follow the readiness methodology. This includes planning, content sign-off, and performance measurement.
Field Event Enablement
You will help plan and deliver ongoing training for field events. Examples include regional kickoffs, sales reviews, and other in-person gatherings.
Tracking and Analytics
Your success will be measured with real data. You will track completion rates, usefulness scores, business outcomes, and new hire readiness. These metrics help show the impact of your work.
Support for Future Readiness Strategy
You will assist in shifting the organization from push-style learning to a more modern pull-style approach. AI-powered content delivery will play a big role in this transition.
Required Skills and Experience
Professional Experience
You should have:
• 5 to 8 years in enablement, learning and development, onboarding, or similar roles in enterprise software
• 3 to 5 years of live or virtual training facilitation
• Experience in P&C insurance or enterprise SaaS is preferred
Instructional Design
You must be skilled in curriculum design and delivery. You should understand how adults learn and how to create training that leads to real outcomes.
Industry Knowledge
A solid understanding of P&C insurance helps you contextualize training. It makes programs more relevant and practical.
Project Management
You should know how to manage multiple workstreams. Clear planning, tracking, and reporting are important.
Communication
Your communication should be clear, simple, and effective. This applies to written content, live delivery, and stakeholder interactions.
Stakeholder Management
You should be able to influence and collaborate with leaders across teams.
Values Fit
The company values integrity, rational decision-making, and collegiality. You must be comfortable working with evidence and treating peers as equals.
Tools
You should be familiar with:
• Google Workspace
• LMS tools
• Authoring platforms
• Virtual delivery tools
• Project tracking tools such as Monday.com
• AI-driven tools for learning and content support
Key Performance Indicators
Your performance will be measured by:
Stakeholder Satisfaction
Leaders and team members must be satisfied with your training programs.
Business Performance
There should be a clear link between readiness programs and improved performance. This includes better new hire readiness and skill growth.
Usefulness Score
After training, learners should rate programs as useful, accurate, and relevant.
Completion Rate
A strong percentage of targeted learners must complete programs within the set timeframe.
New Hire Readiness
Managers should feel confident that new hires are prepared after six months.
Program Management Quality
Your planning, tracking, and execution must meet expectations.
Salary Range
The expected base salary range for this role inside Guidewire is:
$140,000 to $210,000 USD per year
Final compensation depends on experience, skills, education, location, and other factors. Eligible roles also receive benefits, paid time off, retirement plans, and access to annual bonus programs or incentive awards.
About Guidewire
Guidewire is a trusted platform for P&C insurers around the world. More than 540 insurers across 40 countries use their technology. The company continues to grow through a mix of digital solutions, cloud services, analytics, and AI.
They have delivered more than 1600 successful projects and hold one of the strongest partner ecosystems in the industry. Their focus on innovation and customer success has helped them become a leading choice in the market.
The company is an equal opportunity employer. It values diversity and welcomes applicants from all backgrounds.